Communications

Hospital Wing dispatch (WingCom) is staffed 24/7 with two certified flight communicators and is led by Neal Smith. WingCom provides call-taking and flight following for all Hospital Wing aircraft. All communicators are NAACS certified and maintain EMT or Paramedic licensure.

Hospital Wing’s goal is 60 second dispatch of all aircraft from the time of the initial call. Communicators will obtain basic information to get the aircraft launched in your direction and will obtain other patient information once the aircraft is enroute.

Safety is important and we ask that you always inform our communications center if another flight program has turned down the flight that you are requesting us for.